Refund Policy

This page explains how refunds work for Gulf Growth Ads services. It’s written to be specific rather than vague, so you know exactly where you stand before you engage us. It sits alongside our Terms & Conditions, which govern the wider engagement.

01Overview

How billing works depends on the engagement — some clients are on a monthly retainer, others on a fixed project fee, agreed case by case in writing before work starts. This page covers both, along with the one point that applies to every engagement regardless of billing structure.

02The free audit

The account audit offered through this site costs nothing, so there is nothing to refund. This section exists only for completeness.

03Monthly retainers

For clients on a monthly retainer, the fee for the current billing month is not refundable once work has begun on that month, regardless of when in the month you decide to stop. This applies whether the fee is paid upfront or in arrears, and it reflects the fact that strategy, setup, and account work happen at the start of a period, not spread evenly across it.

Scenario	What happens
You cancel on day 3 of the billing month	No refund for that month. You are not billed for the following month, subject to the notice period in section 6
You cancel on day 25 of the billing month	Same as above — the month is not prorated either way
You paid upfront for a month not yet started	That future month is refundable if cancelled before work on it begins

04Project-based work

For fixed-fee projects — for example a one-off account rebuild or a campaign launch — fees are not refundable once we have begun the agreed scope of work. If a project has clearly defined milestones set out in writing, and you cancel before a milestone has started, the fee attached to that specific milestone has not yet been earned and is handled according to the written agreement for that project.

05Ad spend is not our fee

Our fee is for the management, strategy, and time involved in running your account. It is separate from, and unaffected by, how your ad spend is billed or refunded by Google or Meta.

06Cancellation notice

To cancel an ongoing retainer, we ask for notice before your next billing date, as set out in your specific written agreement. Giving notice before that date means you will not be billed for the following period. Cancelling without the agreed notice, or after a new billing period has already started, means that period’s fee stands under section 3.

There is no cancellation fee beyond the current period’s charge. We do not lock clients into long minimum terms — the requirement is notice, not a penalty.

07Exceptions

We will consider a refund outside the terms above where:

• We failed to deliver the agreed scope of work for a period through our own fault
• You were billed in error — for example, charged twice, or charged after a cancellation that met the notice requirement
• There is a genuine, documented issue with the quality or delivery of the work, assessed case by case

An account underperforming against your expectations is not, on its own, grounds for a refund — see our Disclaimer on guaranteed results. Genuine billing errors and failures on our part are treated differently, and we would rather fix those directly than have you feel you need to ask.

08How to request a refund

Email us at the address below with your name, the dates or invoice in question, and what you believe went wrong. We aim to respond within one business day and to resolve genuine billing errors quickly. Where a refund is agreed, it is returned by the same method you paid, and typically takes 5–10 business days to appear depending on your bank or payment provider.

09Changes to this policy

We may update this page from time to time. The date at the top shows when it was last revised. For an active engagement, the refund terms that applied when you signed remain in effect for that engagement unless we agree a change with you directly.